CALORIS PLANITIA — SUPPORT
[ HELP & SUPPORT ]

Support.

Common questions for ESM Admin and the Online Quiz System. Can't find what you need? Email us directly.

[ SYSTEM STATUS ]
ESM Admin
Operational
Online Quiz System
Operational
Support response
< 1 business day
School Management System
Can I try it before I buy? +
Yes — no signup required. Each link opens a read-only demo school and signs you straight in: admin, teacher, student or parent. The credentials are also shown on the login page if you would rather type them in.
How do I get started with ESM Admin? +
ESM Admin is deployed and configured by us for your school. See pricing for your student count, then purchase online or contact us and we’ll set up your school.
I'm a new admin — how do I do the initial setup? +
Follow the interactive setup guide — it walks through all 12 steps with real screenshots, in the exact order a new admin should do them: school settings, academic session, grades, sections, staff, students, admissions, fees, notices and reports.
Can I track admission enquiries before students enrol? +
Yes. The Admissions module holds every prospective student from the first phone call onwards — log the enquiry, record follow-up calls and campus visits, tick off admission documents, and take application or admission fees before there is a student record. When the family says yes, one click converts the enquiry into a full student record and carries the fees they have already paid across with it.
Can I export enquiries for an email or SMS campaign? +
Yes. Any filtered list of enquiries exports to CSV or Excel with names, contact numbers, parent details, grade, source and status — ready for whatever mail-merge, email or SMS tool you already use. ESM does not send the campaign itself; the export is there so you are never locked out of your own contact data.
Do admission fees show up in our financial reports? +
Yes. Application, registration and admission fees are collected against the enquiry and, once it is converted, attach to the student automatically — appearing on their fee ledger and in the school’s collection totals alongside regular session fees. They are shown as a separate line rather than mixed into outstanding session fees, so a settled admission fee never makes it look like tuition has been paid. Refunded deposits stop counting towards collections while the receipt stays on record.
Which of our marketing channels actually bring in students? +
The admission reports break every enquiry down by source — walk-in, website, referral, education fair, social media and so on — showing how many enquiries each channel produced, how many converted into enrolled students, and how much was collected. It is the number to look at before committing next year’s advertising budget.
Who can log in — admin, teachers, and parents? +
Yes. ESM Admin has three distinct views: Admin (full access), Teacher (attendance, marks, timetable for their classes), and Parent/Student (view attendance, fees, results). Each role sees only what’s relevant to them.
What does the AI assistant do? +
The AI assistant answers plain-language questions about your school data. For example: “Show today’s attendance”, “List fee defaulters this term”, or “Which students have below 75% attendance?” — no report to build first.
Is data hosted in India? +
Yes. ESM Admin is hosted on Indian servers. We do not transfer school data outside India for primary storage. See our Privacy Policy for full details.
Can I import existing student records? +
Yes. We support bulk import from spreadsheets during onboarding. Contact us with a sample file and we’ll confirm the format before migration.
How do I reset a teacher or parent password? +
School admins can reset any user password from the admin panel under User Management. If you have lost admin access, email us from the registered school email and we will reset it after verification.
Quiz Engine — SaaS
Can I try it before I buy? +
Yes — no signup required. Try the student side or try the admin panel using the demo credentials shown on each page.
What can the Quiz System's AI features do? +
Three things: generate a full set of questions from text you paste in or a URL (you review and approve each one before it goes live), suggest distractor answers for a multiple-choice question you're writing by hand, and grade fill-in-the-blank answers that don't exactly match the expected text but mean the same thing. All three are optional, credit-based, and can be turned off entirely from AI Settings.
How do I create my organisation? +
Go to onboarding.aspx, choose the Quiz System tab, fill in your school name and admin credentials, set your number of users (€0.50/user/month, 30-user minimum), and complete payment. Your org is created immediately and you’re redirected to the admin panel.
I’m a new admin — how do I do the initial setup? +
Follow the interactive setup guide — it walks through all 6 steps with real screenshots, in the exact order a new admin should do them: log in, create your first quiz, add questions, add users, see what test-takers see, and read the results.
How do I get back into my organisation? +
The student login page (login.aspx) and the admin login page (admin/default.aspx) both have an Organisation field — enter the organisation name you registered with, along with your username and password. Your browser remembers it after your first successful login, so you won’t need to type it again on that device.
What question types are supported? +
Four types: Multiple Choice (single correct answer), Multiple Select (more than one correct answer), True / False, and Fill-in-the-blank. You can attach an image to any question. Explanations can be added per question and shown to students after the quiz.
How is the Quiz System priced? +
One plan: €0.50 per active user, per month, with a 30-user minimum (€15/month floor). It includes full exam controls and bulk import — no separate tiers to choose between. See pricing for full details.
How do students log in? +
Share the login page (login.aspx) and your organisation name with your students. They can self-register or you can add them from the admin panel under User Management. Students only see quizzes assigned to your org.
Can I download results as a spreadsheet? +
Yes. In the admin panel, go to View Results for any quiz and click “Download CSV”. The CSV includes username, full name, email, score, questions attempted, correct answers, date and time taken.
What happens if a student’s session times out? +
When the timer reaches zero, the quiz auto-submits with whatever answers have been saved. Answers are saved as the student selects them, so no progress is lost up to the point of timeout.
How do I set a pass mark for a quiz? +
In the admin panel, open Configure Quiz for any quiz. Set the “Pass Score (%)” field (default is 50%). The student’s result page and their My Results history will show PASS or FAIL based on this threshold.
I forgot my admin password. How do I recover it? +
Click “Recover Password” on the admin login page (admin/default.aspx) and enter your organisation name and username. A temporary password is emailed automatically to your organisation’s registered contact address — no need to wait on support.